Quality philosophy |
Our quality philosophy of 100% fidelity and perpetual improvement of the products and services we render to our customers is founded on Total Quality Management (TQM). We would proactively implement TQM concerning quality rather than being reactive in achieving our quality objectives. Our Total Quality Plan would span the following areas of deep concern to us; Customer Satisfaction, leadership, process approach, system approach to management, continual improvement, involvement of people and rational and quantitative approach to decision making.
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QUANTITATIVE PROCESS CONTROL |
QUANTITATIVE PROCESS CONTROL
Our budget is constructed to support the deployment of financial, human and physical resources with maximum efficiency, security and accountability in the achievement of organizational aims and strategic objectives, based on recognized accounting standards. In ensuring a well controlled budgetary process, steps would be taken to implement and maintain a sound internal control system, an efficient and effective use of resources that would assist in making management decisions.
Our budget control system would be built on a comprehensive financial planning and approval framework that is consistent and rigorous in constructing both capital and revenue budgets. It would also include formidable methodologies for assessing the financial impact of proposed expenditure, and compatibility with other management and performance data. All these would enable us to produce prompt and accurate monitoring information on performance against budgets.
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INVENTORY CONTROL
Our inventory control philosophy is pivoted on designing an inventory system that perfectly blends the fundamentals of minimizing cost and maximizing profit. That is why we have adopted the Just-In-Time (J-I-T) inventory control technique as a total control measure.
In our pursuit of continually reducing fixed cost and consequently total annual cost, we would reconcile Economic Order Quantity (EOQ) with J-I-T. Our calculations of EOQ would be based on the use of real time data so as to respond to market fluctuations. We would put in place a total inventory control mechanism that encompasses logistics, systems management, financial management, supply chain efficiency, inventory turnover, quality and demand for our products.
QUALITATIVE PROCESS CONTROL
Marketing Process Control
Our marketing control process would be based on continuous management of our marketing objectives; evaluation of performance standards; comparison of results with standards; corrections and alterations to any deviation and investigation of causes of deviation (if any). The whole process of marketing would be kept under control through: |
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Customer Relationship Management (CRM) systems that would help improve follow up and determination of the Life-Time Value of customers; increase accuracy of demand forecasting; make customer satisfaction feedback surveys.
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Market Share Analysis. |
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Sales Analysis: This would include monitoring of; sales cycle efficiency, lead quality; reduced discounting. |
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Market Ratio analysis. |
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Market Research. |
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Regulation of promotional channels to reduce cost by eliminating inefficient and ineffective channels. |
HUMAN RESOURCES/PERSONNEL CONTROL
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Our HR/personnel control would be based on policies that would align employees' contributions and expectations with business goals and objectives. We would conduct regular organization assessments, which would span continuous evaluation of: |
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Our Performance Appraisal System |
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Personnel Records |
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Attendance |
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Compliance with various policies |
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Implementation procedures of the policies. |
More so, we would carry out revisions and updates of the various policies of the organization to meet new challenges. We would also develop appropriate measuring tools to measure the impact of diversity initiatives in the organization through company-wide feedback surveys and other methods. And consequently prevent any problem that may surface owing to workplace diversity. |
INFORMATION SYSTEM/TECHNOLOGY CONTROL
The following control measures would be taken to safe-guard our network from being vulnerable to any attack from viruses, hackers and any other potential sources of threats on the internet. These measures would include, among others: |
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The use of reputable Anti-Virus software |
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The use of Pop-up blockers to prevent unnecessary/unauthorized interruptions by internet advertisements. |
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Implementation/Installation of policy guarding against the use of pirated software's and other information assets. |
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Structuring our system to resist any form of penetration by hackers or unauthorized persons by:
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Installing a virile Anti-Spy software |
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Configuring our firewall to an impregnable level of security |
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Implementing and installing Internet Protocol Security (IP Sec) service. |
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SECURITY CONTROL
Adequate security control measures would be taken to ensure the continued safety of staff and properties. Apart from the strict adherence to our security policies, we would make our staff aware of the importance of being security conscious and attach penalties to non conformance to these policies. A security department would be set up to manage issues on security and their functions would include among others: |
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The scrutiny of anything/persons that enters or leaves our premises
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Installation of security cameras at strategic places
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Installation of security guards/posts at vulnerable locations |
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Contextual approaches to security issues. |
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